Our Accessibility Conformance
JDN Assessment Certifications is partially conformant with the Web Content Accessibility Guidelines (WCAG) 2.1 at Level AA. “Partially conformant” means that some parts of the content do not fully conform to the accessibility standard, but we are actively working to achieve full conformance.
WCAG 2.1 Level AA
Our target standard for all web content, meeting international guidelines for accessible design.
Partially ConformantGIGW Guidelines
Conforming to the Guidelines for Indian Government Websites issued by the Ministry of Electronics & IT.
ConformantRPWD Act 2016
Committed to the principles of the Rights of Persons with Disabilities Act 2016 for digital inclusion.
CommittedOur Accessibility Target
We aim to achieve full WCAG 2.1 Level AA conformance across all our digital properties by 31 December 2025. This accessibility statement will be updated as we make improvements.
Built-In Accessibility Features
The following accessibility features are implemented across the JDN Assessment Certifications website:
Skip to Main Content
A “Skip to main content” link appears at the top of every page, allowing keyboard users to bypass repetitive navigation.
Logical Heading Structure
All pages use a logical H1–H6 heading hierarchy to assist screen reader users in navigating content.
Alt Text for Images
All meaningful images have descriptive alt text. Decorative images have empty alt attributes to be ignored by screen readers.
4.5:1 Colour Contrast
All text and interactive elements meet the minimum 4.5:1 contrast ratio required by WCAG 2.1 Level AA.
Keyboard Navigation
All interactive elements are accessible via keyboard. Focus indicators are visible throughout the website.
Accessible Forms
All form fields have explicit labels, error messages identify the field in error, and instructions are provided where needed.
Responsive Design
The website adapts to all screen sizes from mobile (320px) to large desktop displays without horizontal scrolling.
ARIA Landmarks
ARIA landmark roles (main, nav, header, footer) are used throughout to enable efficient navigation by assistive technologies.
Text Resize Support
Text can be resized up to 200% using browser controls or our toolbar without loss of functionality or content overlap.
Hindi Language Option
Key pages are available in Hindi. The language selector in the top strip changes the interface language for eligible pages.
No Auto-Play Media
No audio or video content on our website plays automatically. All media has user-controlled playback.
Session Timeout Warnings
Portal users receive a 5-minute warning before session timeout, with the option to extend without losing data.
Keyboard Shortcuts & Navigation
Our website is fully navigable by keyboard. The following keyboard shortcuts are supported:
Screen Reader Compatibility
Our website has been tested with NVDA, JAWS (Windows), VoiceOver (macOS and iOS), and TalkBack (Android). We recommend using a modern browser (Chrome, Firefox, Edge, Safari) for the best experience.
Known Accessibility Issues
We are aware of the following accessibility limitations and are actively working to resolve them. We prioritise fixes based on severity and user impact.
| Issue | Affected Page(s) | WCAG Criterion | Target Fix Date |
|---|---|---|---|
| Some older PDF documents lack accessibility tags | Downloads section | 1.1.1 Non-text content | Mar 2025 |
| Interactive map on Contact page not keyboard navigable | contact.html | 2.1.1 Keyboard | Feb 2025 |
| Certification filter tabs lack ARIA expanded state | certification.html | 4.1.2 Name, Role, Value | Feb 2025 |
| Some data tables lack row/column scope attributes | RTI statistics | 1.3.1 Info and Relationships | Mar 2025 |
| Training programme cards — missing focus ring in Firefox | training.html | 2.4.7 Focus Visible | Jan 2025 |
Reporting Accessibility Issues
If you encounter an accessibility barrier not listed above, please report it to our Accessibility Officer at accessibility@isocertindia.gov.in. We will acknowledge your report within 2 working days and aim to resolve it within 30 days.
Alternative Ways to Access Our Services
If you are unable to access any of our digital services due to a disability or accessibility barrier, we will provide the same information or service through an alternative channel at no additional cost:
- Telephone: Call our helpline at 1800-11-6677 (toll-free, Mon–Sat 9 AM–6 PM) to access all services verbally
- Email: Email info@isocertindia.gov.in with your request and a team member will assist you personally
- In Person: Visit any JDN Assessment Certifications office during working hours — ground-floor accessible counters are available at our Head Office and all regional offices
- Postal: Send written requests to our Head Office and receive responses by post in your preferred format
- Large Print: Documents can be provided in large print (18pt or above) on request at no extra charge
- Braille: Key documents can be provided in Braille on request — please allow 10 working days
- Sign Language: Indian Sign Language (ISL) interpretation can be arranged for in-person visits with 5 working days’ notice
Accessibility Officer
Our Accessibility Officer is responsible for overseeing accessibility compliance and handling accessibility-related complaints and requests.